Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If there is an issue with your order, we're here to help.

1. Damaged, Defective or Incorrect Product

If your order arrives:

  • Damaged or leaking

  • Defective

  • Expired

  • Different from what you ordered

Please contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.

After verification, we will offer a replacement or full refund, as applicable.

2. Returns for Change of Mind

Because our products are personal-care consumables, we cannot accept returns or refunds for products that have been opened, used, or tampered with due to hygiene, safety, and product-integrity reasons.

Unused and unopened products may be eligible for a return within 7 days of delivery, provided they remain in their original, sealed condition.

3. Wrong Product Received

If you receive an incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.

4. Refunds

Once your request is approved, refunds will be processed to your original payment method.

Depending on your payment provider or bank, it may take 5–7 business days for the refund to appear in your account.

5. Order Issues

If your package appears damaged, leaking, or tampered with upon delivery, please take photos/videos before opening or disposing of the package and contact us as soon as possible.

6. Non-Returnable Situations

Returns/refunds are generally not available for:

  • Products that have been opened or used

  • Products damaged after delivery due to improper handling

  • Products returned without prior approval

  • Change-of-mind requests for opened consumable products

  • Products missing due to an incorrect or incomplete shipping address provided by the customer

7. How to Request a Return or Refund

Email us at pasandmart@zohomail.in with:

  1. Your order number

  2. A description of the issue

  3. Clear photos/videos showing the problem

Our support team will review your request and respond as soon as possible.

Important: This policy does not limit any rights you may have under applicable consumer-protection laws.